IEC's Prepay program is changing the way people pay for their electricity. It puts you in the account management driver’s seat.
Traditionally, people receive a utility bill at the end of the month for the electricity they used in the past 30 days. Prepay works the other way. The program allows you to choose how much and how often you want to pay before you use the electricity.
Think of Prepay the same as you do of putting gas in your car: You pay for it before you use it. You can purchase small amounts every few days or “fill up” the tank and not worry about it for several weeks. When your supply is low, you simply purchase more.
Because you pay for electricity in advance, the Prepay program does not require members to have a deposit, there are no monthly bills and no late fees. The program also saves money. Prepay participants typically see a reduction in their monthly electric usage due to increased awareness.
Call our office today at 918-295-9500 to begin prepaying for your service!
PREPAY FAQs
Q. Is prepay right for me?
- Does the timing of your bills match the timing of payday?
- Would a few small bills be easier to pay than one large one?
- Could you manage your budget better if you knew how much electricity you were using?
Prepay gives you the power to pay for electricity on your own schedule - daily, weekly, monthly, or whenever is right for you. You can put as little or as much as you want on your account after the initial setup.
Q. What does it cost to start a prepay account?
If you are a new member setting up service for the first time, you will pay a $15 membership fee and $25 toward your initial energy purchase. If you are an existing member, your deposit (if applicable) will be applied toward any outstanding balance, with the remaining credit (if applicable) applied to your prepay account. If you have a past due unpaid balance on your account when switching to prepay, this balance must be paid, or an payment arrangement must be agreed upon. If you are an existing member and wish to add a second account as prepay, you only need to pay the $25 toward the initial energy purchase.
Q. When will my meter be read?
Meter readings are gathered daily at 10 a.m. with the use of our smart meters and daily calculations for prepay accounts
post at 2 p.m. Occasionally we may lose communication with a substation that may not allow data to come in, so a meter may estimate. If it overestimates, it will give the kWh back, and if it underestimates, it will catch up when there is a valid read.
Q. How will I know when my balance is low?
You can monitor your credit balance several ways. Members receive text messages and/or emails when their balance drops below a certain amount. We recommend setting the alert threshold to $25. You can view daily usage, remaining credit balances and make payments through the IECOK.com online portal and SmartHub mobile app. Payments also can be made by phone at 855-940-3844.
Q. How do I add money on my prepay account?
Adding money to your account is quick and easy, even on weekends and holidays. There are several ways you can add
credit to your balance: Visit the Indian Electric Cooperative lobby kiosk 24/7 or talk with staff inside the office between 7 a.m. and 4:30 p.m. Monday through Friday. Pay online through IEC’s SmartHub online portal at IECOK.com or with the SmartHub mobile app. Use our secure pay automated phone system 24 hours a day by calling 855-940-3844.
Q. When will my service be disconnected?
If your credit balance is below zero at the 2 p.m. bill calculation, your electricity will disconnect at 9 a.m. the following day. Because you went below zero at 2 p.m. and were not disconnected until 9 a.m. the next day, your balance will be negative.
For example, if you have a negative balance the next morning, your service will be disconnected. To be reconnected, you must bring the credit balance back to $25.
Example: You are -$5 before 9 a.m.
- $5 + $25 = $20
- $5 + $30 = $25
Be sure and look at what your negative balance is and ensure you have brought it to a $25 balance to be reconnected.
If service is idle for 14 days, a $50 reconnect fee is required.
Q. How do I get my service reconnected?
As soon as a payment is made to bring the balance to $25 or more, the power should be restored within 15 minutes.
Q. How do I enroll?
Sign up with a member services representative at any time by contacting IEC. Your account must be registered with the
IECOK.com online portal and SmartHub mobile app.To register, please visit IECOK.com
