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Prepay

Our Prepay program is changing the way people pay for their electricity. It puts you in the account management driver’s seat.

Traditionally, people receive a utility bill at the end of the month for the electricity they used in the past 30 days. Prepay works the other way. The program allows you to choose how much and how often you want to pay before you use the electricity.

Think of Prepay the same as you do of putting gas in your car: You pay for it before you use it. You can purchase small amounts every few days or “fill up” the tank and not worry about it for several weeks. When your supply is low, you simply purchase more.

Because you pay for electricity in advance, the Prepay program does not require members to have a deposit, there are no monthly bills and no late fees.  The program also saves money! Prepay participants typically see a reduction in their monthly electric bill due to increased awareness of usage.

Frequently Asked Questions

How do I know my balance? 

You can log in to your account using our SmartHub app on your phone or online.  You may also call our 24-hour automated payment system at 888-472-1535 to check your balance and make payments.

Will it warn me before shutting off my electricity?  

The system does a bill calculation each day.  If your balance drops below your chosen balance (we recommend $25) the system will send you a text or email notification of your low balance.

When can I make a payment?  

Payments can be made whenever it is convenient for you.

Do I get a bill in the mail?  

 Because your account does a daily bill calculation rather than a monthly bill calculation, a monthly paper bill is no longer generated for your account.

What happens if I let my account run out of money? 

If your credit balance is zero at the 2 p.m. bill calculation, your electricity will shut off at 9 a.m the following day. Because you went to zero at 2 p.m. and not disconnected until 9 a.m. the next day your balance will be a negative due to overnight usage. 

For example, say you have a negative $5 of usage overnight, the next morning when you are disconnected you will have to pay $30 for your service to be reconnected. This will bring you to the $25 account balance needed to reconnect your account. -$5 + $25= $30 Be sure and look to see what your negative balance is and add $25 to insure you are reconnected.

As soon as a payment is made on the account bring the balance to $25 or more, the power will be restored within 15 minutes.

Think you might be interested? Want more details? If you have questions or would like to sign up for Prepaid Electric Billing, please call our office. 918-295-9500